Frequently Asked Questions

Please read our FAQ before sending us a message.

All ammunition and components sales are final.. While ammunition and component items are not eligible for return, we are committed to your 100% satisfaction. Please contact customer su/pport for more information.

Orders may be cancelled within 24 hours after they were placed. We will do our best to accommodate your request after 24 hours, but please note once your order has begun to process in our Distribution Centers we are unable to cancel. Once orders are cancelled, payment pre-authorization related to the order will be cancelled as well.

Orders cannot be cancelled after they have been shipped. If you need to cancel an order after it shipped, please refer to our Returns policy.

Remington is constantly improving and updating our packaging and products, so the packaging you receive may vary in appearance from what is displayed online. However if the item number on your product matches what you ordered on the website, the actual product is the same.

Shipping charges are applied per order, as displayed during checkout. If you place multiple orders at a time you will incur shipping charges for each order placed and agree to pay shipping charges per our terms on conditions upon checkout. We reserve the right to consolidate multiple orders into one shipment that ships either via UPS or if applicable are palletized and shipped via LTL (freight truck). If orders are consolidated, no shipping charges will be refunded.

When there is a concern regarding our ammunition, we request that you please call us at 1-800-243-9700 with your Name, Address, type of ammunition, type of failure, and the firearms used.

Once we receive this information, we will forward it to our ammunition plant so that we can send you a prepaid shipping label, and all appropriate packaging materials to send the ammunition back for testing.

For Elk or bear up to 600 lbs: minimum is 1500 ft lbs, adequate is 2000 ft lbs and preferred is 2500 ft lbs.

We will contact you once our evaluation and testing have been completed to determine the best course of action in order to resolve this issue for you.

The information you provide is used solely to verify your age and is never shared with third parties beyond our partner Age Checker for the sole purpose of verifying age. Your privacy and security are important to us. Access to all services is protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet. We will securely store your date of birth, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not automatically stored; they are deleted as soon as you are verified.

Send us an email

Contact Us

Thank you for your interest in Remington products. Your questions and comments are important to us. For email inquiries, please complete the form below. Please be assured your feedback will be addressed as quickly as possible. Be sure to also check your spam, bulk, or junk mail folders when awaiting a response.

(insert contact form here)